Key Lime Interactive

Key Lime Interactive

Key Skills

UX Research, User Groups & UI Prototyping

Timeline

Aug - Dec 2024

Class

Experience Studio Two

KLI (Key Lime Interactive) is a user experience (UX) research and customer experience (CX) service design agency with
15 years of serving over 150 clients in all industry segments across Fortune 1000s, including Amazon, Roku, Bose, and
Google. Our shared purpose is to advise companies on their customer experience (CX) so that we make a difference
through better-designed products and services.​

The goal of the project was to increase financial literacy and promote healthy financial behaviors for college students
by conducting research and creating solutions to promote beneficial financial habits.

Final Design

The project focused on delivering tools and resources to
enhance financial literacy among college students. We
developed mid-fidelity wireframes validated through user
research and provided comprehensive documentation to support
the design process. The goal was to create an accessible and
user-friendly resource for students to improve their
understanding of critical financial concepts.

Process

Research & Insights
Throughout the project, I helped my team conduct a literature review and user interviews with college students to figure out where the biggest financial literacy gaps were—especially around taxes, budgeting, and investing. It was eye-opening to hear how much people struggled with complex topics and how much they wanted more accessible resources. Synthesizing that data really helped us focus our design approach and made the project feel a lot more personal and impactful.

Wire Framing
Using everything we learned from our research, we created mid-fidelity wireframes that prioritized clear navigation and usability. Testing these prototypes with college students gave us super helpful feedback, and it pushed us to keep refining our designs to make sure the final solution actually matched what students needed.

Documentation
I also worked on compiling a full report that pulled together all of our research findings, interview insights, and usability testing results. It was important to me that we could clearly show how each design decision was backed by real user feedback. We also annotated our wireframes to show exactly how our solution addressed the pain points students shared with us.

Reflection

This project really showed me how valuable targeted user research is, especially when it comes to designing something that actually works for real people. Focusing on college students in the Gen Z demographic made the whole experience feel more relevant and meaningful, and it challenged me to think more deeply about how design can solve everyday problems. Working with my team throughout the process helped me grow in both research and design, and it felt rewarding to deliver something thoughtful and usable to Key Lime Interactive.

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